General Policy

At Drop of Colour, we take pride in delivering high-quality printing and branding services. Due to the custom nature of our products, refunds and returns are subject to the specific terms outlined for each product category below. We encourage all customers to thoroughly review designs, proofs, and specifications before approving production.

Important Notes:

• Customers are responsible for all shipping costs to and from Drop of Colour for returns or exchanges.
• All defective products must be returned to Drop of Colour for inspection, and refunds or replacements will only be granted after inspection and confirmation of the defect.
• If the returned items are deemed defective or incorrect, Drop of Colour will cover the shipping costs to deliver the replacement products to you.

1. DTF Printing Wholesale Roll Supply

Refunds and Returns:

• Refunds are only applicable if the roll arrives defective or damaged, not due to shipping.
• A replacement roll will be provided if the defect is confirmed after inspection. Customers must report defects within 24 hours of receipt.
• If the roll is deemed defective, Drop of Colour will ship the replacement at no additional cost to the customer.

Exclusions:

• No refunds for colour variations due to differences in monitor and printer calibrations.
• Rolls with partial use are not eligible for refunds.

2. Label Printing

Refunds and Returns:

• Refunds or reprints are only offered for printing defects, incorrect sizing, or material errors directly attributable to us.
• Customers must report issues within 24 hours of receiving the order. Defective items must be returned for inspection before a refund or replacement is issued.
• If the product is deemed defective or incorrect, Drop of Colour will ship the corrected labels at no additional cost.

Exclusions:

• No refunds for minor colour discrepancies.
• Approved designs or layouts are final and cannot be refunded for customer oversight errors.

3. Large Format Printing

Refunds and Returns:

• Refunds are only granted for printing defects or incorrect dimensions not matching the approved proof.
• Returns are accepted if the product is damaged upon delivery (must be reported within 24 hours). All defective or damaged items must be returned for inspection before a refund or reprint is issued.
• If the product is deemed defective or incorrect, Drop of Colour will cover the shipping cost for the replacement.

Exclusions:

• No refunds for weather-related damage or improper installation of prints.
• Design approvals are final; reprints due to design errors will not be eligible for refunds.

4. Heat Transfer Vinyl Printing

Refunds and Returns:

• Refunds are available if the vinyl is defective upon receipt or if there is a clear production error.
• Defects must be reported within 24 hours of delivery, and the product must be returned for inspection before a refund or replacement is processed.
• If the vinyl is deemed defective, Drop of Colour will ship the replacement at no cost to the customer.

Exclusions:

• No refunds for application errors by the customer.
• Colour variations due to screen differences are not grounds for refund.

5. DTF (Direct-to-Film) Printing

Refunds and Returns:

• Refunds or reprints are provided for misaligned designs, incorrect sizing, or other production errors.
• Customers must inspect and report issues within 24 hours of delivery, and defective items must be returned to Drop of Colour for inspection before refunds or replacements are granted.
• If deemed defective or incorrect, Drop of Colour will ship the corrected items at no additional cost to the customer.

Exclusions:

• No refunds for customer-provided designs with errors or for incorrect design placement approvals.
• Washing or pressing errors by the customer void any claims.

6. UV DTF Printing

Refunds and Returns:

• Refunds or reprints are issued for printing errors, defects, or incorrect product specifications.
• Returns must be initiated within 24 hours of delivery, and the defective items must be returned to Drop of Colour for inspection before refunds or replacements are processed.
• If the product is deemed defective, Drop of Colour will ship the replacement at no cost to the customer.

Exclusions:

• Design and color discrepancies due to uncalibrated customer displays are not refundable.
• No refunds for minor scratches or marks inherent to the material.

7. Laser Engraving and Cutting

Refunds and Returns:

• Refunds are available if there are engraving errors or defects caused by machine malfunction.
• Claims must be made within 24 hours of receiving the item, with photos and proof of the defect. The defective product must be returned for inspection before a refund or replacement is issued.
• If the item is deemed defective or incorrect, Drop of Colour will ship the corrected item at no cost to the customer.

Exclusions:

• No refunds for slight variations in engraving depth or material texture.
• Customer-provided artwork errors or incorrect approvals are not eligible for refunds.

Additional Notes

• Proofs and Approvals: All orders require customer approval of proofs before production. Drop of Colour is not liable for errors approved by the customer.
• Shipping Responsibility: Customers are responsible for all shipping costs to and from Drop of Colour for returns, refunds, or exchanges.
• Inspection Requirement: All defective products must be returned to Drop of Colour for inspection, and refunds or replacements will only be issued upon confirmation of the defect. If the returned items are deemed defective or incorrect, Drop of Colour will ship the replacement products at our cost.
• Shipping Issues: Any damages caused during transit must be reported within 48 hours. We will work with the courier to resolve such claims.

Contact Us:                                                         
For all refund and return inquiries, email us at support@dropofcolour.co.za or call us at 0636846086.

We are committed to ensuring your satisfaction and delivering exceptional quality. Thank you for choosing Drop of Colour!